
Frequently asked questions
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Tailbadge is a platform that centralizes all the important information about your pet, such as health data, location, age, and weight. It also allows you to connect with rescuers in case your pet gets lost, using a tag with a QR code.
You can manage your pet’s medical and contact information, access a virtual card with all their details, and quickly share information in case of an emergency or if your pet goes missing.
It is a complete digital profile of your pet that includes medical information, owner contact details, identification data, and a photo gallery. You can access it by scanning the QR code on their tag.
Tailbadge requires the device scanning the tag to have internet access. When someone uses their phone to read the QR code, it opens a web link displaying the pet's digital card.
There’s no need to have an account. By scanning the pet tag’s QR code, anyone with a smartphone can instantly access the pet’s digital profile through their browser. There, they can view the public information and contact methods authorized by the owner, making communication quick and easy without needing to install anything.
If someone scans a tag that has not yet been activated by its owner, they will be directed to a special page within our platform. From there, they will be informed that the tag is not yet configured and will be offered the option to activate it by creating or linking an account.
When you receive your pet’s physical tag, you will find their unique code engraved on the back, right below the QR code.
You can use Tailbadge every day, not just in emergencies. The platform allows you to keep a complete record of your pet, access their medical information whenever you need it, and share it easily with veterinarians, caretakers, or anyone attending to them. This way, everything is centralized and accessible at any time.
Yes. Tailbadge is specifically designed to support you in emergency situations. If your pet gets lost, anyone who finds their tag can scan the QR code to view the contact information you choose to share, making it easier for them to contact you quickly.
The tags have a unique QR code that, when scanned, allows rescuers to access your pet’s contact details and other essential information.
Yes, it is not mandatory to purchase the tag or a GPS device to start using Tailbadge. You can sign up, create your pet's digital profile, and enjoy several basic features of the platform from day one. If you decide to buy the tag later, you can easily link it to your account.
You can create a free account on the platform and explore several basic features to familiarize yourself with the system. This allows you to understand how it works and what benefits it offers before investing in a tag or device. That way, you'll feel more secure and confident when making your decision.
It is not necessary for your pet to have all their documents up-to-date to create their digital profile on Tailbadge. You can register the basic information right away and, when you have the certificates or complete data, update them easily on the platform. This way, you can start organizing their information from the beginning and keep it up-to-date at your own pace.
If the tag is ever lost or damaged, you can easily unassign it from your pet’s profile through your account. This way, the information remains protected, and you can purchase a new tag without any hassle to keep your pet connected and safe.
When the QR code is scanned, the person accesses your pet's digital card. It displays the main information you choose to share, such as their name, photos, important characteristics, relevant medical data (allergies, treatments), and the contact details you authorize.
You can customize the digital card by choosing from the default designs we have available and adding your pet’s name to appear visibly. The physical tag can also have the name engraved. Regarding the language, the platform is designed to adapt to different users, so you can view the information in the language you prefer.
Yes. You can use Tailbadge as a secure digital backup of your pet’s medical history. Through the platform, you can record vaccinations, treatments, appointment dates, allergies, and upload documents that certify all that information. This way, you’ll have a complete and organized record that you can consult or share whenever you need it.
From your account, you can register and manage the profiles of all your pets, each with their information and digital tag. If they ever need to change homes, you can easily transfer their profile to the new responsible person. You can also unassign the tag or delete the profile whenever you deem necessary. This way, you always have the peace of mind of keeping everything organized and updated with respect and care for each pet.
Tailbadge is available for users from any country. You can log into your account and manage all the information from any browser on your mobile phone, no matter where you are.
We accept payments only by credit or debit card.
Yes, once your initial period ends, the subscription renews monthly according to the plan you choose to continue using. We have several options so you can pick the one that suits you best. We also offer a free tier with basic features, ideal if you want to stay connected without commitments, though with some limitations on advanced functionalities.
The tag is purchased with a one-time payment, depending on the size you choose to fit your needs. Additionally, when you buy it, we include an initial three-month subscription to the Gold Plan, so you can enjoy all the premium features without worrying about extra payments during that time. This way, you can try everything the platform offers and get the most out of it from day one.
Our tags are made from durable and resistant materials, such as stainless steel, making them ideal for everyday use and contact with water.
You can purchase our tags through our official website. Visit our site to explore the available options.
You can contact our sales team for more information.
Yes, we have a customer support team that can help you if you have questions, need guidance, or encounter any issues.